We are delighted to announce that Envirotech FM has been shortlisted for the Signature Awards London 2026 in the Excellence in Customer Service category.

This recognition is particularly important to us because customer service sits at the heart of how we operate. In facilities management, clients need to know that when an issue arises, there is someone available to listen, understand the situation and take action quickly.

A Human Approach to Facilities Management

A key part of our service, and something that sets Envirotech FM apart, is our dedicated Customer Service Desk.

While many businesses are moving towards increasingly automated customer service models, we believe there is significant value in maintaining a human point of contact. Our customers can speak directly to a knowledgeable member of our team who understands their requirements and can help ensure jobs and enquiries are dealt with efficiently.

The Customer Service Desk acts as a central link between our customers, engineers, suppliers and wider operational teams, helping us maintain clear communication throughout every stage of a job.

This approach is supported by some strong service statistics:

  • 0.003% missed call rate
  • Average ring time of just 4 seconds
  • Approximately 4500+  calls handled each month
  • Approximately 18,000 emails handled each month
  • Around a quarter of a million communications managed annually
  • More than 21,000 jobs managed annually

These figures demonstrate not only the volume of activity our team manages, but the responsiveness and consistency required to maintain a high standard of customer service.

Recognition for the Team Behind the Service

Being shortlisted for Excellence in Customer Service is a fantastic acknowledgement of the people behind our Customer Service Desk and the wider Envirotech FM operation.

Technology and systems are important within modern facilities management, but we believe great service ultimately comes down to people. Having an experienced team available to answer the phone, respond quickly, communicate clearly and take ownership of customer requirements remains a fundamental part of the Envirotech FM service.

We are extremely proud to have this approach recognised by the Signature Awards London 2026 and would like to thank our Customer Service Desk and wider team for the commitment they demonstrate every day.

We look forward to joining the other finalists at the Signature Awards London 2026!